Return and exchanges

A full refund on all online orders can only be offered if the item (s) are returned to the warehouse in the condition in which they were sold within 14 days of the delivery date. All items returned for a refund after 14 days will not be refunded and will be returned.

We are committed to fully refunding returned online items in the same condition as we received them within 14 days, and we commit to an exchange for returned items within 28 days.

In addition to our online return conditions, our customers in the European Union have 7 working days from the day of receipt to cancel their order in accordance with the regulations on distance selling. Cancellations of orders must be requested in writing to our Customer Service Department quoting your order number as a reference and orders already shipped must have been received by our distribution center so that our services can establish the refund.

Returns are normally processed within 72 hours of receipt. However, please note that during busy periods such as promotions or seasonal sales as well as Christmas and New Year, these may take longer.

Please note that we can only exchange items for a different size and / or color if available; if a different article is required, a separate order must be made.

To return an item, return the product NJCOD-Paris to exchange or refund the address below with a free sheet by entering NAME and NAME and saying what you want:

BP 10042
77680 Roissy en Brie PDC