Return and exchanges

A full refund on all online orders can only be offered if the item (s) are returned to the warehouse in the condition in which they were sold within 14 days of the delivery date. All items returned for a refund after 14 days will not be refunded and will be returned. </ Span> </ p>

We are committed to fully refunding returned online purchased items in the same condition as we received them within 14 days, and we commit to exchange for returned items within 28 days. & nbsp; </ span> </ p>

In addition to our online return conditions, our customers in the European Union have 7 working days from the day of receipt to cancel their order in accordance with the regulations on distance selling. Cancellations of orders must be requested in writing from our Customer Service Department quoting your order number as a reference and orders already shipped must have been received by our distribution center for our services to establish the refund. & Nbsp; </ span> </ p>

Returns are normally processed within 72 hours of receipt. However, please note that during busy periods such as promotions or seasonal sales as well as Christmas and New Year, these may take longer. & Nbsp; </ span> </ p>

Please note that we can only exchange items for a different size and / or color if available; if a different item is required, a separate order must be made.

To return an item, return the product NJ.COD-Paris to exchange or refund at the address below with a free sheet by entering NAME and FIRST NAME and saying what you want:

NJ GROUP FRANCE
14 RUE CHARLES V
75004 PARIS